General Terms and Conditions of Sale – TecnoGlobe

Dear Customer,
Thank you for your trust. These General Terms and Conditions of Sale define your rights and obligations, as well as those of TecnoGlobe. For any question, please contact us at info@tecnoglobe.be.

1. Definitions

• TecnoGlobe: TecnoGlobe, Chaussée de Nivelles 68, 6230 Pont-à-Celles, Belgium, VAT BE0877.057.667.
• Customer: private consumer or professional client (VAT) ordering through the Website.
• Website: www.tecnoglobe.be.
• Products: items offered for sale on the Website.

2. Scope of application

These Terms and Conditions apply to all orders placed through the Website. Any deviation must be agreed in writing.

3. Orders and contract

The order is confirmed by email. The Customer must accept these Terms and Conditions to validate the order. Offers are valid while stocks last.

4. Prices

Prices are expressed in euros, VAT included. Obvious pricing errors may be corrected even after confirmation.

5. Payment

Accepted payment methods: credit card, Bancontact, PayPal, bank transfer, cheque, cash. In case of late payment, legal interest and possible collection costs may apply.

6. Delivery and installation

Indicative dispatch time: within 4 working days, with a maximum legal delivery period of 30 days.
Risk transfer terms are detailed in Article 18.

For Products requiring installation: TecnoGlobe performs installation professionally. TecnoGlobe declines all responsibility for any manufacturer warranty loss due to electrical modification, except in case of gross negligence or intentional misconduct.

7. Duty of caution

The Customer must verify product compatibility with their vehicle and ensure proper installation.

8. Legal warranty (consumers)

Legal warranty of 2 years (Belgian Code of Economic Law, Article VI.47). Defects must be reported within 2 months. Exclusions include normal wear, consumables, improper use, incorrect installation, or unauthorized repairs.

8 bis. Warranty for professional customers (B2B)

When the sale is concluded with a professional Customer, the 2-year consumer legal warranty does not apply.

Professional Customers must inspect Products immediately upon receipt and notify any defect within a maximum of 7 days.

TecnoGlobe’s liability towards a professional Customer is strictly limited to replacement or refund of the defective Product, excluding any indirect loss or loss of profit.

9. Right of withdrawal (consumers only)

The 14-day right of withdrawal applies exclusively to private consumers (B2C).

Orders placed by professional customers (B2B), in particular when identified with a VAT number, do not benefit from any right of withdrawal, except where mandatory law provides otherwise.

Consumers have a right of withdrawal within 14 days after delivery.

Exceptions include customized goods, unsealed software, and fully performed services. Technical Products (wiring harnesses, remote controls, connected devices) are only accepted for return if unused and unsealed.

Products must be returned complete, in new condition, in their original packaging. Refunds are processed within a maximum of 14 days using the same payment method. Return shipping costs remain at the Customer’s expense.

According to Article VI.53 of the Belgian Code of Economic Law, the right of withdrawal does not apply to Products:

• whose sealed packaging has been opened or damaged after delivery;
• customized, programmed, installed, or used by the Customer;
• likely to deteriorate rapidly.

10. Retention of title

Products remain the property of TecnoGlobe until full payment has been received.

11. Liability

TecnoGlobe is not responsible for improper use. The buyer must verify product legality for road use.

In any event, TecnoGlobe’s total liability is limited to the amount actually paid by the Customer for the relevant order.

12. Force majeure

TecnoGlobe may suspend its obligations in case of force majeure (strike, breakdown, fire, supplier unavailability, etc.).

13. Intellectual property

All rights (trademarks, designs, patents, content) belong to TecnoGlobe or its rights holders.

14. Personal data

Compliance with GDPR (2016/679) and Belgian law of 30 July 2018.
Collected data: identity, contact details, payment information.
Purposes: order processing, invoicing, marketing with consent.
Customer rights: access, correction, deletion, portability.
Contact: info@tecnoglobe.be.

15. Applicable law and jurisdiction

Belgian law applies.
Professional Customers: courts of Charleroi have jurisdiction.
Consumers: territorial legal jurisdiction applies.

16. Safety during workshop visits

When a Customer visits TecnoGlobe premises (workshop, store, parking area), they remain responsible for general caution and vigilance.

TecnoGlobe declines liability for accidents, falls, slips, or damage occurring on-site, except in case of gross negligence or intentional misconduct.

17. Unclaimed parcels – Pickup points – Return to sender

When the Customer chooses delivery to a pickup point, it is their responsibility to collect the parcel within the deadline indicated by the carrier.

If not collected in time, the parcel will automatically be returned to TecnoGlobe.

In such case, the order may be:

• reshipped at the Customer’s request, at the Customer’s sole expense; or
• considered cancelled automatically upon return.

If cancelled, TecnoGlobe will refund the amount paid for the Products, minus the shipping costs actually incurred (outbound + return shipping).

These shipping costs will be capped at a maximum of €13.80 incl. VAT.

18. Transfer of risk

For consumer sales (B2C), Products travel at TecnoGlobe’s risk until actual delivery to the Customer, in accordance with Article VI.44 of the Belgian Code of Economic Law.

For professional sales (B2B), goods travel at the buyer’s risk from the moment they are handed over to the carrier.

19. Dispute resolution – Mediation and European platform

In the event of a dispute, the Customer is invited to contact TecnoGlobe first in order to seek an amicable solution.

The consumer may also use an approved mediation service:

• Consumer Mediation Service
  North Gate II, Boulevard du Roi Albert II 8 bte 1, 1000 Brussels
  www.mediationconsommateur.be

The Customer may also use the European Online Dispute Resolution platform (ODR):
https://ec.europa.eu/consumers/odr

20. Electronic and connected products

Some Products sold by TecnoGlobe (GPS trackers, alarms, Bluetooth or GSM devices) require third-party networks (telecom operators, satellites, mobile apps).

TecnoGlobe cannot be held liable in case of:

• temporary GSM, GPS or Internet outage;
• software updates or external application malfunction;
• incorrect installation or improper use;
• local regulatory restrictions.

These Products provide assistance but do not guarantee full theft prevention or damage protection.

21. Delivery tracking and proof of delivery

Each shipment includes a tracking number provided to the Customer.

Carrier tracking information (delivery status, pickup availability, proof of handover) shall be considered valid unless proven otherwise.

The Customer must regularly check tracking updates and collect the parcel within the indicated time limits.

22. Claims and deadlines

Any delivery-related claim (missing parcel, non-received order, pickup issue) must be reported to TecnoGlobe within a maximum of 7 days from the carrier’s notification.

After this period, no claim may be accepted, except where mandatory law provides otherwise.

23. Refunds and payment disputes

In the event of a payment dispute filed with an external provider (PayPal, bank, credit card), TecnoGlobe reserves the right to suspend the refund process until the dispute is closed, in order to prevent any double refund.