General Terms and Conditions of Sale – TecnoGlobe

Dear customer,
Thank you for your trust. These General Terms and Conditions of Sale define your rights and obligations, as well as those of TecnoGlobe. For any question, please contact us at info@tecnoglobe.be.

1. Definitions

• TecnoGlobe: TecnoGlobe, Chaussée de Nivelles 68, 6230 Pont-à-Celles, Belgium, VAT BE0877.057.667.
• Customer: any private consumer or professional customer (VAT) placing an order through the Website.
• Website: www.tecnoglobe.be.
• Products: items offered for sale on the Website.

2. Scope

These Terms and Conditions apply to all orders placed through the Website. Any deviation must be agreed in writing.

3. Order and contract

The order is confirmed by e-mail. The customer must accept these Terms and Conditions in order to validate the order. Offers are valid subject to stock availability.

4. Prices

Prices are expressed in euros, including VAT. Obvious pricing errors may be corrected even after order confirmation.

5. Payment

Accepted payment methods: bank card, Bancontact, PayPal, bank transfer. Depending on the type of order and the chosen delivery or collection method, payment may also be made by cheque or in cash upon collection or delivery, subject to prior acceptance by TecnoGlobe.

In the event of late payment, statutory interest and any applicable costs shall apply.

6. Delivery and installation

Indicative delivery time: dispatch within 4 working days, with a maximum legal delivery period of 30 days.
The rules regarding transfer of risk are set out in Article 18 of these Terms and Conditions.

The indicated delivery times are purely indicative and apply to standard products available in stock.
Specific products, products ordered on request, configured products or products depending on supplier restocking may require additional time. No reasonable delay, particularly due to restocking, specific preparation or logistical disruption, shall automatically give rise to cancellation, compensation or damages, unless otherwise provided by mandatory legal provisions.

For products including installation: TecnoGlobe carries out the installation according to professional standards. TecnoGlobe declines any liability in the event of loss of manufacturer warranty linked to an electrical modification, except in cases of gross negligence or intentional misconduct.

Any specific deadline requirement (departure, trip, appointment, event, vehicle immobilisation, etc.) must be reported before the order is validated and must be expressly accepted by TecnoGlobe. No deadline that has not been communicated beforehand may be invoked against the seller.

6 bis. Technical assistance and installation guides

Installation guides, technical advice and fitting assistance that may be provided by TecnoGlobe are an additional service offered depending on the nature of the product and availability. They require the active cooperation of the customer and the provision of accurate information. They do not replace the skills required for a proper installation.

7. Duty of care

The customer must check the compatibility of the products with their vehicle and ensure proper installation.

The customer is required to provide accurate, complete and usable information regarding their vehicle (make, model, year, version, presence of a keyless system, optional equipment, etc.). Any error, omission or late communication of such information may delay or prevent the execution of the order.

Any installation carried out by the customer or by a third party not appointed by TecnoGlobe is their sole responsibility. Damage caused by incorrect wiring, reversed polarity, short circuit, improper fixing, programming error or failure to follow the instructions provided is excluded from warranty.

8. Legal warranty for consumers

Two-year legal warranty (Article VI.47 of the Belgian Code of Economic Law). Defects must be notified within 2 months. Exclusions: normal wear and tear, consumables, misuse or incorrect installation, unauthorised repairs.

8 bis. Warranty applicable to professional customers (B2B)

When the sale is concluded with a professional customer, the two-year legal conformity warranty applicable to consumers does not apply.

The professional customer must inspect the products immediately upon receipt and notify any defect within a maximum period of 7 days.

TecnoGlobe’s liability towards a professional customer is strictly limited to the replacement or refund of the product concerned, excluding any indirect loss or loss of profit.

9. Right of withdrawal (consumers only)

The 14-day right of withdrawal provided for by the Belgian Code of Economic Law applies exclusively to private consumers (B2C).

Orders placed by professional customers (B2B), identified in particular by a VAT number, do not benefit from the right of withdrawal, unless otherwise provided by mandatory legal provisions.

The consumer has a period of 14 calendar days from the day following delivery of the product to notify their decision to withdraw, without having to give any reason.

The consumer may notify their decision by e-mail to info@tecnoglobe.be or by any clear statement expressing their wish to withdraw.

Products must be returned complete, in new and unused condition, and in their original undamaged packaging. The consumer is responsible for any depreciation resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the product.

The refund will be made within a maximum period of 14 days after receipt of the returned goods or proof of shipment provided by the customer. The refund will be made using the same payment method as the one used for the order, unless expressly agreed otherwise.

The direct cost of returning the goods shall be borne by the customer.

In accordance with Article VI.53 of the Belgian Code of Economic Law, the right of withdrawal does not apply, in particular, to products:

• made to the consumer’s specifications or clearly personalised;
• whose sealed packaging has been opened after delivery and which cannot be returned for health protection or hygiene reasons;
• personalised, programmed, configured or installed at the customer’s request;
• liable to deteriorate or expire rapidly;
• software, digital media or electronic products unsealed after delivery;
• specific electrical harnesses (Plug & Play), specially ordered from the manufacturer according to the make, model and year of the vehicle communicated by the customer, constituting products made according to the customer’s specifications and which cannot reasonably be resold without substantial loss.

10. Retention of title

The products remain the property of TecnoGlobe until full payment has been received.

11. Liability

TecnoGlobe shall not be liable for improper use. The buyer must check the road legality of the products.

In any event, TecnoGlobe’s total liability is limited to the amount actually paid by the customer for the order concerned.

12. Force majeure

TecnoGlobe may suspend its obligations in the event of force majeure, including strike, breakdown, fire, supplier unavailability, etc.

13. Intellectual property

All rights, including trademarks, designs, patents and content, belong to TecnoGlobe or its rights holders.

14. Personal data

Compliance with GDPR (2016/679) and the Belgian law of 30 July 2018.
Data collected: identity, contact details, payment information.
Purposes: order processing, invoicing, marketing with consent.
Customer rights: access, rectification, deletion, portability.
Contact: info@tecnoglobe.be.

15. Applicable law and jurisdiction

Belgian law applies.
Professional customers: the courts of Charleroi shall have jurisdiction.
Consumers: the legally applicable territorial jurisdiction applies.

16. Safety during workshop visits and parking

Access to TecnoGlobe’s premises, including workshop, shop, parking area and surroundings, is under the customer’s sole responsibility.

The premises are a professional area and may involve risks linked to the activity, such as moving vehicles, technical equipment, uneven or slippery floors and workshop equipment.

From the moment they enter the premises or pass through the access gate, the customer circulates and parks at their own risk. TecnoGlobe does not provide any guarding or surveillance service for parked vehicles.

TecnoGlobe declines any liability in the event of accident, fall, theft, damage or loss affecting the customer, their vehicle or personal belongings, except in cases of gross negligence, intentional misconduct, or where liability cannot legally be excluded.

17. Unclaimed parcel – Pick-up point – Return to sender

When the customer chooses delivery to a pick-up point or collection office, it is their responsibility to collect the parcel within the time limit indicated by the carrier.

If the parcel is not collected within the required time, it will automatically be returned to TecnoGlobe.

In this case, the order may be:

• resent at the customer’s request, at the customer’s exclusive expense;
• or considered automatically cancelled after return of the parcel.

In the event of cancellation, TecnoGlobe will refund the sums paid for the products, after deduction of the transport costs actually incurred, including the initial shipment and return costs.

These transport costs shall be capped at a maximum of €13.80 including VAT.

18. Transfer of risk

For sales concluded with a consumer (B2C), the products travel at TecnoGlobe’s risk until effective delivery to the customer, in accordance with Article VI.44 of the Belgian Code of Economic Law.

For sales concluded with professional customers (B2B), the goods travel at the buyer’s risk from the moment they are handed over to the carrier.

19. Dispute resolution – Mediation and European platform

In the event of a dispute, the customer is invited to contact TecnoGlobe first in order to seek an amicable solution.

The consumer may also contact an approved mediation service:

• Consumer Mediation Service
  North Gate II, Boulevard du Roi Albert II 8 box 1, 1000 Brussels, Belgium
  www.mediationconsommateur.be

The customer may also use the European Online Dispute Resolution platform (ODR):
https://ec.europa.eu/consumers/odr

20. Electronic and connected products

Certain products sold by TecnoGlobe, such as GPS trackers, alarms, Bluetooth or GSM devices, require the intervention of third-party networks, including telecom operators, satellites and mobile applications.

TecnoGlobe shall not be held liable in the event of:

• temporary outage or unavailability of the GSM, GPS or Internet network;
• malfunction linked to a software update or external application;
• improper use or incorrect installation;
• local regulatory restriction of use.

These products are a security aid but do not, by themselves, guarantee the prevention of theft or damage.

20 bis. SIM card – Conditions of use for connected devices (MAX 4G and similar products)

Certain products marketed by TecnoGlobe, including GPS trackers and connected devices such as MAX 4G, require the use of a SIM card (not supplied) in order to operate.

In accordance with Belgian legislation in force, prepaid SIM cards must be activated in the name of the identified end user. For this reason, TecnoGlobe does not provide a SIM card with these products. It is the customer’s responsibility to purchase and activate a compliant SIM card from the operator of their choice.

The SIM card used must meet the following technical requirements:

• ✔ No PIN code
• ✔ No voicemail / answering service
• ✔ Mobile data enabled
• ✔ SMS service enabled

It is the customer’s sole responsibility to:

• provide a SIM card complying with the above requirements;
• check beforehand with their operator that the chosen SIM card is compatible with the intended use;
• ensure that the card is correctly configured, activated and sufficiently credited before installation.

Recommendation: based on experience, BASE One and Orange SIM cards offer excellent compatibility. This recommendation is given for information only and does not constitute an obligation or guarantee.

TecnoGlobe shall under no circumstances be held liable for:

• a malfunction linked to a SIM card supplied by the customer;
• incompatibility with an operator or subscription;
• incorrect or incomplete configuration of the SIM card;
• lack of credit, data or SMS service.

Additional costs in the event of non-compliance:
Any additional time required during installation, diagnosis or technical support, directly linked to a non-compliant or incorrectly configured SIM card, will be charged to the customer at a rate of €50 excluding VAT per additional hour started.

By validating the order, the customer acknowledges that they have been fully informed of these requirements and expressly accepts the above conditions.

21. Delivery tracking and proof of delivery

Each shipped order is assigned a tracking number, which is communicated to the customer.

The tracking information provided by the carrier, including delivery status, availability at a pick-up point, proof of deposit or proof of delivery, shall be deemed valid unless proven otherwise.

It is the customer’s responsibility to regularly check the tracking information and collect the parcel within the time limits indicated.

In the event of an incomplete or incorrect address, absence of the recipient, unjustified refusal of the parcel, inability to access the delivery location or inappropriate delivery instructions, TecnoGlobe shall not be held liable.

22. Claims and deadlines

Any claim relating to delivery, including missing parcel, non-receipt or inaccessible pick-up point, must be reported to TecnoGlobe within a maximum period of 7 days from the delivery notification or availability notice issued by the carrier.

After this period, no claim may be taken into account, unless otherwise provided by mandatory applicable law.

23. Refunds and payment disputes

In the event of a payment dispute initiated through an external provider, such as PayPal, bank or card issuer, TecnoGlobe reserves the right to suspend the processing of any refund until the case is closed, in order to avoid any duplicate refund.

23 bis. Prevention of abuse and fraud

TecnoGlobe reserves the right to suspend, refuse or cancel any order in the event of suspected fraud, attempted irregular payment, abusive use of customer service, abusive, insulting or threatening behaviour, attempted double refund, manifestly abusive dispute or behaviour contrary to contractual good faith.