Terms and Conditions of Sale – TecnoGlobe

Dear customer,
Thank you for your trust. These terms set out the rights and obligations of both TecnoGlobe and the customer. For questions, contact us at info@tecnoglobe.be.

1. Definitions

• TecnoGlobe: TecnoGlobe, Chaussée de Nivelles 68, 6230 Pont-à-Celles, VAT BE0877.057.667.
• Customer: consumer or professional (with VAT number) ordering via the Website.
• Website: www.tecnoglobe.be.
• Products: items offered for sale on the Website.

2. Scope

These Terms apply to all online orders. Any derogation must be agreed in writing.

3. Order and contract

Orders are confirmed by email. Customers must accept these Terms before validating their order. Offers valid while stock lasts.

4. Prices

Prices in EUR, VAT included. Obvious errors can be corrected even after confirmation.

5. Payment

Accepted: credit card, Bancontact, PayPal, bank transfer, cheque, cash. Late payments: legal interest and costs apply.

6. Delivery and installation

Indicative delay: shipping within 4 working days, max 30 days. Risk transfers upon delivery.
For installation services, TecnoGlobe works professionally. Responsibility is limited: TecnoGlobe declines liability for manufacturer warranty loss due to electrical modification, except in case of gross negligence or willful misconduct.

7. Customer responsibility

The customer must ensure product compatibility and proper installation.

8. Legal warranty

2 years from delivery for conformity defects. Defects must be reported within 2 months. Exclusions: normal wear, consumables, misuse, improper installation, unauthorized repairs.

9. Right of withdrawal (consumers only)

Consumers may withdraw within 14 days from delivery. Exceptions: personalized goods, unsealed software, services already performed. Technical items (wiring harnesses, programmed remotes, connected devices): only if unused and unopened.
Products must be returned complete, unused, in original packaging. Refund within 14 days, same payment method (unless otherwise agreed). Standard delivery costs refunded; return costs borne by the customer.

The customer has a right of withdrawal which may be exercised within 14 calendar days from the delivery of the product, without penalties or justification, in accordance with applicable consumer law.

However, in accordance with Article VI.53 of the Belgian Code of Economic Law, the right of withdrawal does not apply to products:

• whose sealed, thermoformed or welded packaging has been opened or damaged after delivery, where these products can no longer be resold for reasons of hygiene, safety or technical integrity;
• that have been personalised, programmed, or installed/used by the customer;
• that are liable to deteriorate or expire rapidly.

Returned products must be in new condition, unused, complete and in their original packaging with intact labels. If not, TecnoGlobe reserves the right to refuse the return or apply a reasonable depreciation.

10. Retention of ownership

Products remain TecnoGlobe’s property until full payment.

11. Liability

TecnoGlobe is not liable for improper use. The buyer must ensure legality of product use on public roads.

12. Force majeure

TecnoGlobe may suspend obligations in case of force majeure (strike, outage, fire, supplier issue, etc.).

13. Intellectual property

All rights (trademarks, patents, content) belong to TecnoGlobe or its licensors.

14. Personal data

Compliance with GDPR (2016/679) and Belgian law of 30 July 2018. Data collected: identity, contact, payment. Purposes: order execution, invoicing, marketing (with consent). Customer rights: access, rectification, deletion, portability. Contact: info@tecnoglobe.be.

15. Applicable law

Belgian law applies.
Professionals: courts of Charleroi.
Consumers: legal territorial jurisdiction.

16. Safety when visiting the workshop

When a customer visits TecnoGlobe’s premises (workshop, shop or parking area), the customer remains responsible for exercising general caution and vigilance. The customer must in particular take care of their own safety and that of their vehicle.

TecnoGlobe accepts no liability for any accident, fall, slip or damage occurring on the premises or parking area, except in cases of gross negligence or willful misconduct by TecnoGlobe or its employees.

By leaving their vehicle, the customer acknowledges being solely responsible for the manoeuvres performed and for any risks related to traffic and parking of their vehicle.

17. Unclaimed parcels or return to sender

If the customer is absent at the time of delivery, the carrier will leave a notice. It is the customer’s responsibility to collect the parcel within the indicated time. If the parcel is returned to TecnoGlobe, the costs of return and re-shipping will be fully borne by the customer.

If the customer does not claim the order within 30 days after return, TecnoGlobe reserves the right to consider the sale as automatically cancelled. In such case, the amount paid will be refunded to the customer, after deduction of initial shipping costs, return costs and possible administrative fees.

18. Transfer of risk

For sales to consumers (B2C), products travel at TecnoGlobe’s risk until effective delivery to the customer, in accordance with Article VI.44 of the Belgian Code of Economic Law. Risk is transferred to the customer only when he, or a third party designated by him (other than a carrier offered by TecnoGlobe), physically takes possession of the goods.

For sales to professionals (B2B), goods travel at the buyer’s risk from the moment they are handed over to the carrier, even when shipping is organised by TecnoGlobe.