Privacy Policy

Effective date: September 1, 2025

1. Introduction

This policy explains how TecnoGlobe (Chaussée de Nivelles 68, 6230 Pont-à-Celles, VAT BE0877.057.667) collects, uses and protects your personal data when using the website www.tecnoglobe.be.

We process data in compliance with the GDPR (Regulation 2016/679) and the Belgian law of 30 July 2018.

2. Data collected

• Identity and contact: name, address, email, phone.
• Order data: billing, delivery, purchase history.
• Payment data: processed by secure providers (PayPal, bank).
• Navigation data: IP address, browser, pages viewed, cookies.
• Marketing data: newsletter preferences (with consent).

3. Purposes and legal basis

• Contract execution: orders, delivery, invoicing, after-sales service.
• Legal obligations: accounting and tax retention.
• Legitimate interest: site security, fraud prevention.
• Consent: newsletters and marketing communications.

4. Data sharing

Shared only with trusted providers:

• Infobema: website development & maintenance.
• Sendinblue: newsletters & emails.
• PayPal / BNP Paribas Fortis: payments.
• Bpost: shipping.

5. Retention period

Account data: until deletion requested.
Order data: 7 years (tax obligations).
Inactive accounts: archived after 3 years.

6. Cookies

Our site uses necessary, analytical and marketing cookies (with consent). Preferences can be managed via cookie banner or browser settings.

7. Security

SSL, firewalls, antivirus, access control are applied. No system is 100% secure. You are responsible for keeping your password confidential.

8. Your rights

• Right of access and rectification
• Right to erasure (“right to be forgotten”)
• Right to restriction and objection
• Right to data portability

Contact: info@tecnoglobe.be – TecnoGlobe, Chaussée de Nivelles 68, 6230 Pont-à-Celles, Belgium.
Response time: maximum 1 month.

9. Changes

This policy may be updated. The latest version will always be available on the website with the effective date.